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# Documentation manager work surface
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# Documentation manager work surface
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One of the most important important tasks for a documentation manager at
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One of the most important important tasks for a documentation manager at UH Sak, is to resolve deviations from closing archive files. To get an overview of all the deviations, the solution contains a dashboard with a few standard reports.
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UH Sak, is to resolve deviations from closing archive files. To get an
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overview of all the deviations, the solution contains a dashboard with a
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few standard reports.
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All users in ServiceNow can create their own reports and dashboards, and
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All users in ServiceNow can create their own reports and dashboards, and we encourage everyone to create their own work surface tailored to their needs.
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we encourage everyone to create their own work surface tailored to their
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needs.
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In this document we will describe how a documentation manager can
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In this document we will describe how a documentation manager can navigate to the standard dashboard and reports, as well as what the reports contain.
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navigate to the standard dashboard and reports, as well as what the
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reports contain.
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## Open dashboard
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## Open dashboard
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Prerequisites
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Prerequisites
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1. User has the documentation manager role (technical role name in case
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1. User has the documentation manager role (technical role name in case there is need to contact support: *x_steas_uh_core.documentation_manager*)
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there is need to contact support:
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*x_steas_uh_core.documentation_manager*)
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2. User has English as their preferred language
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2. User has English as their preferred language
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... | @@ -27,64 +18,49 @@ Procedure |
... | @@ -27,64 +18,49 @@ Procedure |
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1. Naviage to **Self-service** \> **Homepage**
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1. Naviage to **Self-service** \> **Homepage**
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2. Click the "Dashboards overview" button (4 squares in a 2x2 pattern)\
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2. Click the “Dashboards overview” button (4 squares in a 2x2 pattern)\
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{width="1.083484251968504in" height="0.739686132983377in"}
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generated](uploads/Funksjonell-beskrivelse/27.2-EN-Documentation-manager-work-surface/media/image1.png){width="1.083484251968504in"
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height="0.739686132983377in"}
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3. Click the "All" tab
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3. Click the “All” tab
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4. Search for: "Documentation manager dashboard"
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4. Search for: “Documentation manager dashboard”
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5. Open the dashboard
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5. Open the dashboard
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# Standard reports
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# Standard reports
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The following reports are included as standard for documentation
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The following reports are included as standard for documentation managers
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managers
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### Case file closures with deviations
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### Case file closures with deviations
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Deviations created because of archivefile closure of a case file. If a
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Deviations created because of archivefile closure of a case file. If a deviation is resolved, the deviation is removed from the report.
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deviation is resolved, the deviation is removed from the report.
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### Registry entry closures with deviations
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### Registry entry closures with deviations
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Deviations created because of archivefile closure of a registration
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Deviations created because of archivefile closure of a registration entry. If a deviation is resolved, the deviation is removed from the report.
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entry. If a deviation is resolved, the deviation is removed from the
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report.
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### Meeting folder closures with deviations
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### Meeting folder closures with deviations
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Deviations created because of archivefile closure of a meeting folder.
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Deviations created because of archivefile closure of a meeting folder. If a deviation is resolved, the deviation is removed from the report.
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If a deviation is resolved, the deviation is removed from the report.
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### Basic registration closures with deviations
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### Basic registration closures with deviations
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Deviations created because of archivefile closure of a basic
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Deviations created because of archivefile closure of a basic registration. If a deviation is resolved, the deviation is removed from the report.
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registration. If a deviation is resolved, the deviation is removed from
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the report.
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### Archivefile closures with deviations created on today
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### Archivefile closures with deviations created on today
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All archivefile closures with deviations created on today. If a
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All archivefile closures with deviations created on today. If a deviation is resolved, the deviation is removed from the report.
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deviation is resolved, the deviation is removed from the report.
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### Archivefile closures with deviations created this week
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### Archivefile closures with deviations created this week
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All archivefile closures with deviations created this week. If a
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All archivefile closures with deviations created this week. If a deviation is resolved, the deviation is removed from the report.
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deviation is resolved, the deviation is removed from the report.
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### Archivefile closures by type
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### Archivefile closures by type
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All archivefile closures grouped by type. If there are no deviations for
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All archivefile closures grouped by type. If there are no deviations for a particular case, there are no entries. If a deviation is resolved, the deviation is removed from the report.
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a particular case, there are no entries. If a deviation is resolved, the
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deviation is removed from the report.
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## Further reading
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## Further reading
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- [Create and use
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- [Create and use Dashboards](https://docs.servicenow.com/en-US/bundle/vancouver-now-intelligence/page/use/dashboards/concept/create-and-edit-dashboards.html)
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Dashboards](https://docs.servicenow.com/en-US/bundle/vancouver-now-intelligence/page/use/dashboards/concept/create-and-edit-dashboards.html)
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- [Getting started with
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- [Getting started with reports](https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/reporting/concept/c_GenerateReports.html) |
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reports](https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/reporting/concept/c_GenerateReports.html) |
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