31.3-EN-How-to-retrieve-status-on-a-case-with-REST-API-Explorer-v2.md

@@ -26,6 +26,12 @@
 
     b.  sys_id: \<Sys ID til case record\>
 
+        i.  In order to retrive a sys_id you will have to navigate to a record in service now.
+
+        ii. In this case, navigate to All-\>UH Core-\>Cases
+
+        iii. In this view you can right click on the Case you want the sys_id for and select ‘Copy sys_id’.
+
 5.  Click "Send"
 
 6.  The result is under "Response body"